Privacy Policy
PRIVACY POLICY
GuessWhat.in
Last Updated: 25 February 2026
Guess What (“we”, “us”, or “our”) operates the website guesswhat.in and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.
By using GuessWhat.in, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is part of our Terms and Conditions.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, phone number, shipping & billing address
- Date of birth (optional)
- Account login details (if you create an account)
Order & Transaction Information
- Products ordered, order number, payment method details (processed securely by our payment partners – we do not store full card details)
- Cash-on-Delivery (COD) information
Automatically Collected Information
- IP address, browser type, device information, operating system
- Pages visited, time spent, clickstream data
- Location data (based on pin code)
Return-Related Information
- Unboxing videos, invoices, and proof of purchase submitted for return requests
2. How We Use Your Information
We use the collected information to:
- Process and deliver your orders
- Create and manage your account
- Send order confirmations, shipping updates, and tracking links
- Handle returns, refunds, and customer support
- Improve our website and customer experience
- Send promotional offers and newsletters (you can unsubscribe anytime)
- Prevent fraud and ensure website security
- Comply with legal obligations
3. Sharing of Your Information
We may share your information only in the following cases:
- With trusted third-party service providers (shipping partners like Delhivery, DTDC, etc., payment gateways, and cloud hosting services) who help us operate the website and deliver orders.
- When required by law or to protect our rights (court orders, government requests).
- In case of a business merger, acquisition, or sale of assets (with notice to you where required).
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login details
- Understand how you use our website
- Show relevant product recommendations
You can manage cookie preferences through your browser settings. Note: Disabling cookies may affect some features of the website.
5. Data Security
We implement reasonable security measures (encryption, secure servers, access controls) to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights (As per Indian Law)
You have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for processing (where applicable)
- Opt-out of marketing communications
- Request a copy of your data
To exercise these rights, please contact us at support@guesswhat.in. We will respond within 30 days.
7. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent and believe your child has provided us with information, please contact us so we can delete it.
8. Retention of Information
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of the website after changes constitutes acceptance of the new policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@guesswhat.in
Website: https://guesswhat.in
Address: Guess What, Bengaluru, Karnataka, India